DESIGN
The Blueprint
Designing the way we work.
In focus
DESIGN
It's Not What You Say. It's What They Hear.
I dropped an F-bomb on a business partner in the Philippines and watched the room change temperature in real time. I wasn't insulting him, and I was still the one who got it wrong. A note on the most valuable skill a virtual professional can build, and it isn't English.
By Michael Siervo
Further down the boulevard
Ideas worth your attention.
DESIGN
Sales. The skill that helped me grow a Billion Dollar Business
I sold peace of mind to strangers over a phone line, in ten-minute windows, with nothing but a voice. It's the same thing every virtual professional is doing on every Zoom interview, and almost nobody names it for what it is: selling.
By Michael Siervo
DESIGN / WORKFORCE DEVELOPMENT
The Pipeline Problem
How weak comprehension moves from classrooms to call centers, VA work, and freelancing
By Anthony Lopez
DESIGN / ARTIFICIAL INTELLIGENCE
Can the Philippines Think Fast Enough to Keep Up With Its Own AI Adoption?
The AI conversation often arrives as a threat. But then again, "it becomes a threat if you don't understand it."
By Anthony Lopez
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